

Mercari is an online marketplace similar to Amazon, eBay, Poshmark, Etsy, and many other platforms. Cancellation fee: 5% of the item price ($25 maximum).Payment processing fee: 2.9% plus $0.50 per sale.Negative reviews on Trustpilot are often related to Mercari's poor customer service experiences. Mercari has an average rating of 3.1 out of 5 stars on Trustpilot but an A rating with the Better Business Bureau (BBB). It is headquartered in Palo Alto, California, near San Francisco. in 2014 and has become one of the most popular online marketplaces in the country, with over 20 million users. Mercari was founded in Japan in 2013 by Shintaro Yamada, who remains its CEO.

It offers a method to turn old stuff into extra cash, which Mercari capitalizes on with a slogan about making secondhand your first choice. Mercari is an online marketplace for selling and buying items between individuals. However, one major limitation is the lack of shipping protection for big-ticket items over $200. It’s a good fit for sellers looking for a diverse market to sell just about anything at competitive seller fees. Our verdict: Mercari is a legit and thriving online marketplace that’s easy to use for both buyers and sellers.

I think the customer had also got their "FINAL WARNING" because they have deleted all of the conversation with the word "etsy" in them.

I don't understand why Mercari had canceled my order which I have USPS tracking info to prove that the package was delivered? Also, I was accused of "directing customers to external sites" by Mercari when all I have done was chatting about etsy with a customer. I have no idea what is going on, all I know is that I have money in their account plus lots of merchandise on their way to the buyers. I have asked Mercari's customer support about my "final warning" and next thing I know my user privileges had been revoked and there are no answers. I have received a "FINAL WARNING" (which is my first warning?), a canceled transaction (with valid USPS tracking which the item was delivered), and a sudden notice of "We've revoked your selling privileges" all within hours of each warning.
